WHAT IS YOUR RETURN POLICY?

We offer free and easy returns within the USA for 14 days from the delivery date of your order. This policy applies to all 50 states. Please note that items marked as Final Sale/Final Few are not eligible for returns or exchanges.

To initiate a return or exchange, please use our returns center to access a free return label. Returns or exchanges not processed through our portal will not be accepted.

For international orders, customers are responsible for the cost of the return label, which can be purchased through our returns portal. All international returns or exchanges must also be processed through our returns center.

Send the products back to us in the same bag they came in (ideally) or any similar shipping bag. Simply download and affix the pre-paid label to the outside of the shipping bag and drop off at your nearest USPS location.

Please ensure that the items are unworn, unwashed, and undamaged with all original tags attached. If not, we can reasonably decline your refund.

The cost of shipping is non-refundable.

FREE PACKAGE PROTECTION & CLAIMS POLICY

We provide complimentary package protection for lost, stolen, or damaged orders on all US orders.

To submit a claim, please visit our returns portal and select 'Claims.' Each claim will be carefully reviewed, with approval or denial determined on a case-by-case basis.

For damaged products, kindly upload a photo in the claims portal to request a replacement.

Please note: If an incorrect address is provided at checkout and not updated before shipping, this will not qualify as a lost package claim.

WHAT IF I MADE A MISTAKE ON MY ORDER?

Contact us as soon as possible at support@under510.com or use the live chat feature on our website and we will do the best we can to correct any errors if your order has not yet been fulfilled. Once your order has been fulfilled, we cannot make any changes.

WHAT IF I SHIPPED TO THE WRONG ADDRESS?

Contact us as soon as possible at support@under510.com or use the live chat feature on our website and we will do the best we can to correct any errors if your order has not yet been fulfilled. Once your order has been fulfilled, we cannot make any changes.

WHAT IS YOUR EXCHANGE POLICY?

We offer free and easy exchanges within the USA for 14 days from the delivery date of your order, applicable to all 50 states. Please note that items marked as Final Sale/Final Few are not eligible for returns or exchanges.

To exchange an item, visit our returns center and select the items you wish to exchange. With our "instant exchange" option, we can ship your new items immediately, even before receiving your return. Simply enter your credit card information at the end of the returns process for a $1 hold, which will be released once your return is scanned by the carrier.

If your return is not returned and scanned by the carrier within 14 days, the $1 authorization hold will convert into the cost of the exchange order, and you will be charged accordingly.

DO YOU OFFER A MILITARY DISCOUNT?

YES! We offer a generous military discount for those who served or are on active duty. You can login to your ID.ME account by clicking this link.

HOW LONG DOES A RETURN TAKE TO PROCESS?

Returns usually require 2-4 business days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. For refunds, the credit should appear on your credit card account 1-5 business days later.

DO YOU SHIP INTERNATIONALLY?

Yes, absolutely do to over 46 countries (and growing)!

We only ship to your destination on a DDP (Delivery Duty Paid) basis, which means that where and when applicable, all relevant import taxes and duties will be included in the final purchase price at checkout. Make sure to enter the country destination accurately as these shipping costs, custom duties, and taxes are calculated based on local market pricing.

Some territories will require certain minimum order values to charge duties and/or taxes. If you are below these amounts, there will be no duties or taxes collected on your order.

When returning orders that were shipped internationally, know that customs duties and taxes are non-refundable through Under 510. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. For international orders, the customer is responsible for shipping products back to us, but still must process their return/exchange through our returns portal.

WHEN WILL I GET MY ORDER?

We offer multiple shipping service level options with estimated shipping times displayed at checkout. Our shipping methods range from 1-8 business days which do not include weekends and legal holidays. These dates are calculated from the time a shipment leaves our facility and are business days only.

Please note that order processing times are 1-3 business days.

I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

Contact us at support@under510.com or use the live chat feature on our website so we can help.

HOW DO I KNOW MY CORRECT SIZE?

Please refer to the comprehensive size guide “SIZING” located on the top of the website for more detail. You can always chat with us or send an email if you would like further assistance from one of our fit experts. Be sure to watch the sizing videos on the product pages.